Pass It Down™ FAQs
Pass It Down™ is an award-winning, digital storytelling platform that makes it easy to capture and share stories in multi-media (audio, video, text, and photos). Pass It Down™ licenses its state of-the-art storytelling platform to help families capture their most meaningful moments – their memories. We believe storytelling should be easy and fun to do for people of all ages. With these goals in mind, we designed the Pass It Down™ platform.
Our utmost concern is preserving your memories, and that means we care about protecting them. Accounts on Pass It Down™ are password protected, have three different privacy settings, and the site uses SSL security.
Pass It Down™ is for people who want to capture meaningful moments. Never forget the smile on your child’s face when they learned to ride their bike. Hold on to that recording of your family singing Happy Birthday for grandma’s 90th birthday. Or capture the turning points in your life (like when you made the decision on who to marry, decided your major, or why you moved to your current town). These memories are beautiful and special, and you won’t want to lose them. Simply use your phone, tablet or computer with the Pass It Down mobile app or website and save those memories forever.
Signing up is easy! Simply click the “Log In” button in the top right corner of each page. Then click “New User.” Enter your first and last name, email address and password and click “Sign In.”
Creating a story on Pass It Down™ is easy. Visit our your Story Creation page (hyperlinked) for step-by-step instructions!
After creating a story on Pass It Down™, you have the option to share your story through connected Social Media sites. Social Media sites supported are Twitter, Facebook, and Pinterest.
You can access Pass It Down™ through your web browser on your smartphone, laptop or tablet by typing in www.passitdown.com into your web browser.
Pass It Down™ is currently working on support for additional languages.
Yes. Your stories will automatically save as drafts while you are working on them. You can leave the story creation page and access your draft later. Simply click the “Drafts” page on the left panel, and choose the story draft you would like to work on.
You must have a computer, tablet or phone with internet access to use the Pass It Down platform.
greetingStory™ Cards are greeting cards that make capturing family memories easy and fun for the whole family.
Each card features a question on the cover and tips on the inside to guide your loved one in telling their story.
The cards feature premium soft-touch paper to make sure family memories and handwriting last forever.
Every card includes a Url to create a digital copy of your loved one’s story where you can add video, photos, text, and audio to your memory and preserve it digitally, forever.
When you purchase a subscription, you can send your loved one 1, 2, or cards a month. Feel free to pause or cancel your subscription anytime! Although, we don’t think you’ll want to. 🙂
1) Choose a subscription and a loved one to send greetingStory™ cards to.
2) Purchase your subscription, and then check your email! We will send you an email asking you to let us know who the lucky recipient is, and what their address is. You will also receive a preview of the first card that will be sent out. NOTE: You must complete this step, or your cards will be in storytelling limbo. 🙁
3) Cards will ship to your loved one within 7 business days.
4) Your loved one will receive their card in a beautiful envelope addressed from you, helpful tips and instructions, and a return envelope with prepaid postage so they can send you their story.
5) Before each card is sent out, we will send you a preview of the next card that will be sent. This is where you can choose to skip to the next card if it’s not applicable to your loved one. If no action is taken, the featured card in the preview will be sent.
6) Your loved one awaits their next card, so they can continue capturing and sharing their history one greeting card at a time.
Monthly: We will send one card to a loved one for $6 a month.
Bi-Monthly: We will send two cards to a loved one for $10 a month.
Weekly: We will send four cards to a loved one for $16 a month.
*** greetingStory™ Subscriptions are currently offered in the US only.
We understand that time is one of the most valuable gifts we’ve been given in life. That’s why we offer memory boxes for those who want to tell their story, their way — without any limits on time.
With memory boxes, you or your loved one receives their cards all at once so you can tell your story at your own desired pace.
12 Card Memory Box: $29
24 Card Memory Box: $59
48 Card Memory Box: $99
Every box includes custom instructions for each card, envelopes, and a how it works guide to help your loved ones share their memory.
greetingStory™ Memory Boxes ship worldwide.
Our greetingStory™ Cards allow you to save memories forever by connecting your memory to the award-winning digital storytelling platform, Pass It Down.
How can you preserve your cards on Pass It Down™?
To preserve your story digitally, you will need to create an account with Pass It Down™. If you haven’t already, go to www.passitdown.com and sign up. For help on how to sign up, please click here.
Once you have finished handwriting your story onto the card, take a picture of your response on the card.
Then, flip the card over. On the back of the card, you will find a URL link.
Type that URL link into the web browser on the device that you used to take the picture. (You can access the platform with smartphone, tablet, or computer that has an internet connection.)
After you type in the URL, you will be taken to the domain where you will be able to upload your photo.
Click on the photo icon, and upload your picture. This is where you’ll be able to add additional photos, text, audio, and videos to bring your story to life!
Choose your privacy settings, and be sure to save your story so it can be enjoyed for generations to come!
Currently, you cannot sign up for greetingStory™ cards without a subscription. However, you can feel free to cancel or pause your subscription anytime. Sign up for a month and, if you aren’t happy, cancel your subscription before the next month’s card ships out.
In the left-hand navigation pane inside of the Pass It Down™ platform, click ‘My Stories’ and you will see all of the responses that you have uploaded.
Each card is 5 in. x 5 in. and is printed on premium soft-touch paper.
You can ship memory boxes to loved ones who live outside of the Unites States.
Currently, we only offer subscriptions domestically. (Sorry, no international subscriptions at this time.)
With a greetingStory™ subscription, we mail a card to your loved one for them to complete along with a prepaid envelope so they can mail their story back to you. This is a great way to capture your loved ones history and keep in touch with family members.
With greetingStory™ Memory Boxes, we mail all of the cards to you or your family member at once and you decide the final destination of the card.
No, you cannot create custom question prompts at this time. However, you can create your own stories on Pass It Down™. Click here to see how.
Yes, you can pause your subscription at any time. Go to your account and click ‘pause subscription’ to pause your subscription.
Yes. You will have to pay additional fees if you’d like us to ship a greetingStory™ Memory Box to someone outside of the United States.