FAQ

Pass It Down™ FAQs

 

What is Pass It Down?

Pass It Down™ is an award-winning, digital storytelling platform that makes it easy to capture and share stories in multi-media (audio, video, text, and photos). Pass It Down™ licenses its state of-the-art storytelling platform to help families capture their most meaningful moments – their memories. We believe storytelling should be easy and fun to do for people of all ages. With these goals in mind, we designed the Pass It Down™ platform.

Is Pass It Down secure?

Our utmost concern is preserving your memories, and that means we care about protecting them. Accounts on Pass It Down™ are password protected, have three different privacy settings, and the site uses SSL security.

Why should I use Pass It Down?

Pass It Down™ is for people who want to capture meaningful moments. Never forget the smile on your child’s face when they learned to ride their bike. Hold on to that recording of your family singing Happy Birthday for grandma’s 90th birthday. Or capture the turning points in your life (like when you made the decision on who to marry, decided your major, or why you moved to your current town). These memories are beautiful and special, and you won’t want to lose them. Simply use your phone, tablet or computer with the Pass It Down mobile app or website and save those memories forever.

How do I sign up?

Signing up is easy! Simply click the “Log In” button in the top right corner of each page. Then click “New User.” Enter your first and last name, email address and password and click “Sign In.”

How do I start creating my stories?

Creating a story on Pass It Down™ is easy. Visit our your Story Creation page (hyperlinked) for step-by-step instructions!

How can I share my stories with friends who aren’t members of Pass It Down?

After creating a story on Pass It Down™, you have the option to share your story through connected Social Media sites. Social Media sites supported are Twitter, Facebook, and Pinterest.

How can I access Pass It Down?

You can access Pass It Down™ through your web browser on your smartphone, laptop or tablet by typing in www.passitdown.com into your web browser.

Does Pass It Down support other languages than English?

Pass It Down™ is currently working on support for additional languages.

Can I save stories I’m working on as a draft before publishing them?

Yes. Your stories will automatically save as drafts while you are working on them. You can leave the story creation page and access your draft later. Simply click the “Drafts” page on the left panel, and choose the story draft you would like to work on.

What are the System Requirements to use Pass It Down?

You must have a computer, tablet or phone with internet access to use the Pass It Down platform.

greetingStory™ FAQs

 

What are greetingStory cards?

greetingStory™ Cards are greeting cards that make capturing family memories easy and fun for the whole family.
Each card features a question on the cover and tips on the inside to guide your loved one in telling their story.
The cards feature premium soft-touch paper to make sure family memories and handwriting last forever.
Every card includes a Url to create a digital copy of your loved one’s story where you can add video, photos, text, and audio to your memory and preserve it digitally, forever.

How do greetingStory subscriptions work?

When you purchase a subscription, you can send your loved one 1, 2, or cards a month. Feel free to pause or cancel your subscription anytime! Although, we don’t think you’ll want to. 🙂

Here is how it works:

1) Choose a subscription and a loved one to send greetingStory™ cards to.
2) Purchase your subscription, and then check your email! We will send you an email asking you to let us know who the lucky recipient is, and what their address is. You will also receive a preview of the first card that will be sent out. NOTE: You must complete this step, or your cards will be in storytelling limbo. 🙁
3) Cards will ship to your loved one within 7 business days.
4) Your loved one will receive their card in a beautiful envelope addressed from you, helpful tips and instructions, and a return envelope with prepaid postage so they can send you their story.
5) Before each card is sent out, we will send you a preview of the next card that will be sent. This is where you can choose to skip to the next card if it’s not applicable to your loved one. If no action is taken, the featured card in the preview will be sent.
6) Your loved one awaits their next card, so they can continue capturing and sharing their history one greeting card at a time.

We offer the following subscription options:

Monthly: We will send one card to a loved one for $6 a month.

Bi-Monthly: We will send two cards to a loved one for $10 a month.

Weekly: We will send four cards to a loved one for $16 a month.

*** greetingStory™ Subscriptions are currently offered in the US only.

How do greetingStory Memory Boxes work?

We understand that time is one of the most valuable gifts we’ve been given in life. That’s why we offer memory boxes for those who want to tell their story, their way — without any limits on time.

With memory boxes, you or your loved one receives their cards all at once so you can tell your story at your own desired pace.

We offer the following Memory Boxes:

12 Card Memory Box: $29
24 Card Memory Box: $59
48 Card Memory Box: $99

Every box includes custom instructions for each card, envelopes, and a how it works guide to help your loved ones share their memory.

greetingStory™ Memory Boxes ship worldwide.

Can I cancel or pause my subscription?

Yes! Please feel free to cancel or pause your subscription anytime! If you have any other questions or concerns about your subscription, shoot us an email at sayhi@passitdown.com

How do greetingStory cards save handwriting forever?

Our greetingStory™ Cards allow you to save memories forever by connecting your memory to the award-winning digital storytelling platform, Pass It Down.

How can you preserve your cards on Pass It Down™?

To preserve your story digitally, you will need to create an account with Pass It Down™. If you haven’t already, go to www.passitdown.com and sign up. For help on how to sign up, please click here.

Once you have finished handwriting your story onto the card, take a picture of your response on the card.

Then, flip the card over. On the back of the card, you will find a URL link.

Type that URL link into the web browser on the device that you used to take the picture. (You can access the platform with smartphone, tablet, or computer that has an internet connection.)

After you type in the URL, you will be taken to the domain where you will be able to upload your photo.

Click on the photo icon, and upload your picture. This is where you’ll be able to add additional photos, text, audio, and videos to bring your story to life!

Choose your privacy settings, and be sure to save your story so it can be enjoyed for generations to come!

Click here for more detailed instructions on how to upload a photo to Pass It Down™.

Can I just sign up for one month to give greetingStory a try?

Currently, you cannot sign up for greetingStory™ cards without a subscription. However, you can feel free to cancel or pause your subscription anytime. Sign up for a month and, if you aren’t happy, cancel your subscription before the next month’s card ships out.

Where can I see the cards that I've received?

In the left-hand navigation pane inside of the Pass It Down™ platform, click ‘My Stories’ and you will see all of the responses that you have uploaded.

What size are the cards?

Each card is 5 in. x 5 in. and is printed on premium soft-touch paper.

Can I mail greetingStory cards to someone who lives outside of the United States?

You can ship memory boxes to loved ones who live outside of the Unites States.

Currently, we only offer subscriptions domestically. (Sorry, no international subscriptions at this time.)

How do I contact a Pass It Down team member?

For general inquiries, send an email to sayhi@passitdown.com. For the press, please visit our Press Kit.

Click here for the Pass It Down™ press kit.

Click here for the greetingStory™ press kit.

What is the difference between a greetingStory subscription and greetingStory box?

With a greetingStory™ subscription, we mail a card to your loved one for them to complete along with a prepaid envelope so they can mail their story back to you. This is a great way to capture your loved ones history and keep in touch with family members.

With greetingStory™ Memory Boxes, we mail all of the cards to you or your family member at once and you decide the final destination of the card.

Can I create custom question prompts for greetingStory cards?

No, you cannot create custom question prompts at this time. However, you can create your own stories on Pass It Down™. Click here to see how.

Can I pause my subscription anytime?

Yes, you can pause your subscription at any time. Go to your account and click ‘pause subscription’ to pause your subscription.

Do I have to pay more for International shipping?

Yes. You will have to pay additional fees if you’d like us to ship a greetingStory™ Memory Box to someone outside of the United States.

Still have questions or suggestions? We’re here to help.

Contact us at (423) 708-2792 or send an email to sayhi@passitdown.com.